![]() In task 2, 91% of participants completed their tasks. The result indicated that all participants completed task 1 (100%). 11 participants (all students of Universiti Utara Malaysia (UUM)), were conscripted for the usability test. The usability of Flipboard app was tested by observation. In this study, the researchers evaluated the effectiveness and efficiency of the Flipboard app, a news magazine application. However, there were some improvements that should be implemented in the area of findability to further improve on us-ers' satisfaction and felt experience. The findings showed that overall the application was perceived usable and also enriched the experience of participants. The assessment was done at Jabatan Technology Maklumat and Komunikasi, Polytechnic Seberang Perai, with 15 volunteers who consisted of lecturers and students. The interview was carried out after participants engaged and interacted with the application in some task's scenarios. In this study, a usability assessment was done using interview approach to examine the experience of users (with regard to usability) of the mobile application. The MyEG developed a mobile application that can be used to check summons, pay summons, renew road-tax and renew auto insurance. MyEG manages the electronic channel that offers services from various Government agencies to the Malaysian citizens and businesses. MyEG Services Berhad ("MyEG") is a concessionaire for Malaysian Electronic-Government ("E-Government") MSC Flagship Application. This provides an enriching experience to users as they use these platforms in their convenience and with comfort. Mobile governance enables citizens to comfortably do business with government anywhere, any time. The result of the evaluation revealed that overall the app is efficient, successful in fulfilling the users' requirement and needs and promotes users mobile experience. The think-aloud protocol was used while conducting the evaluation. The evaluation was conducted in "Jabatan Teknologi Maklumat & Komunikasi, Politeknik Seberang Perai", with 15 participants consisting of both lecturers and students. To make sure that this application is efficient, fulfilling the customer needs and satisfaction, a usability evaluation was conducted. To make their services up-to-date and in trend, MyEG app was developed and can also be used to check summons, pay summons, renew road-tax and renew auto insurance. MYEG builds, operates and owns the electronic channel that delivers services from various Government agencies to Malaysia citizens and businesses. MyEG Services Berhad ("MYEG") is a concessionaire for Malaysian Electronic Government ("E-Government") MSC Flagship Application. It is transforming the user experience from the confines of the desk to the convenience of anytime-anywhere. There is however some observed issues in the app that require fixing to enhance the instrumental quality of app. Overall, the outcome of the study revealed that the app is generally usable and instrumental to assisting users accomplish their electronic wallet goals. This study used 4 tasks to assess the instrumental quality of Touch ‘n Go eWallet mobile app. This report contains the participants’ feedbacks, task completion rates, ease or difficulty of task completion, time on task, errors, and recommendations for improvements. ![]() The purpose of the test was to assess the usability of the app and get user feedback to improve the instrumental quality of the application in order to meet user satisfaction and their experience. Fifteen staff from the two institutions was selected as participants. This study assessed the instrumentality of Touch ’n Go eWallet mobile app at selected areas in University Malaysia Perlis (UniMAP) and Politeknik Tuanku Syed Sirajuddin (PTSS) Perlis, Malaysia, in July and August 2019.
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